Support & Warranty
This support workflow applies to the NC80 speed limiter, including covered hardware, configuration, and approved installation scope.
Fast Support
- Within 1 busines day
Prority Queue
- Urgent Safety Issues
Local Engineer Team
- Singapore-Based Support
Warranty Coverage
5-year device warranty for NC80 speed limiter hardware applies when installed by authorised LogisFleet installers/partners.
Faulty speed limiter hardware
Speed limiter CAN-bus connection
Complimentary reconfiguration for chart changes required by TP.
Speed limiter control adjustments if vehicle reprogramming creates conflicts.
Inspection, diagnotics, or troubleshooting
Device replacement if warranted
Installation corrections made by authorized installer teams
If TP or inspection centres request verification documents, see our Proof & Documentation page for the records issued after installation.
Not Covered / What Voids Warranty
Device tampering, removal, bypassing, or unauthorised use
Damage related to accidents, water ingress, impact, or environmental exposure
Wiring or component changes made outside authorised LogisFleet/partner installation scope
Installations performed or modified by third parties without LogisFleet-authorised support
Electrical issues arising from vehicle-side conditions (e.g., abnormal battery drain, alternator/charging faults)
Vehicle reprogramming or modifications that affect speed/ECU signals (unverified changes)
May void warranty (examples)
The NC80 is disconnected, bypassed, or reinstalled without authorisation
Improper installation methods are used (e.g., inline splicing/crude cuts)
Reprogramming lifts or bypasses the configured 60 km/h limit
Support & Warranty FAQ
Clear answers on common post-installation questions.
What should I do if warning lights appear after installation?
If drivability is affected, stop the vehicle safely. Do not reset the ECU or modify wiring. Contact support with a dashboard photo and we’ll guide diagnosis.
How do I request warranty support?
Submit your vehicle number and installation date, describe the symptom, and include a photo if there are warning lights. We’ll confirm whether it’s warranty-related and advise next steps.
Can the speed configuration be changed later?
Yes, but changes require authorised work and updated verification/documentation. This protects compliance and prevents warranty issues.
If the device is removed, replaced, or rewired by a third party, can you still help?
Yes, but warranty may be void. We can assist on a chargeable basis after inspection, and we’ll explain findings before any work proceeds.
Is re-verification included after repairs or configuration changes?
If re-verification is required due to installation-related issues or authorised configuration changes, we can support and provide updated documentation where applicable.
What if the vehicle feels jerky or hesitant after installation?
This can indicate an incorrect signal source, vehicle-specific calibration needs, or external interference. Avoid DIY changes and contact support for inspection and rectification.
What information should I prepare before contacting support?
Vehicle number, installation date, installer/workshop name (if applicable), and a short description of when the issue started. For warning lights, include a dashboard photo.
What documents can you provide if TP or inspection centres request verification?
We can provide the speed verification record and proof pack issued per vehicle. If re-verification is required, we can advise the process and arrange support.
What happens if the issue is unrelated to the speed limiter?
If the fault is from unrelated vehicle systems (engine/ECU/drivetrain), we’ll inform you and suggest next steps. Any assistance beyond scope may be chargeable.
Who provides support if installation was done by a partner workshop?
Partner workshops handle first-line support. Complex CAN/vehicle-specific issues, anomalies, or documentation clarification can be escalated to LogisFleet.
Need warranty support or verification documents?
WhatsApp: (65) 8686-3486 | Email: support@logisfleet.com
Need pricing for a new compliant installation? See Cost & Quote
Contact & Escalation
Supported by a network of experience, authorized installers.
